FAQ

We have upgraded to a new digital banking provider so we can provide a more powerful and personalized experience with innovative new features and tools.

Online banking will be unavailable for consumer accounts from 5 pm EST on Monday, November 6^th until approximately 9 AM EST on Tuesday, November 7^th while we upgrade to the new system. Any transfers you have scheduled in advance will be paid as scheduled. 

Business accounts will have access to the new system in the beginning of 2024.

New features: The new digital banking solution will feature innovative new solutions, including tools that allow you to manage your financial life, track your spending habits, set budget goals and more—all from one screen.

• Link your external accounts
• Money Management (similar to Spending Habits)
• Wires for retail
• Transaction dispute
• External loan payments
• Unique email alerts

Yes. The new navigation and screen flows will provide a more user-friendly experience making it easier than ever to find the information and tools you need to manage your money. All your account information and one year of your payment history will seamlessly transition to the new system.

Features that are not changing: These features will remain the same on the new digital banking platform, but with a new look and feel.

• Internal transfers
• Bill Pay
• Check re-orders
• Stop payments
• e-Statements
• Zelle®
• External account transfers
• Card management services
• Card activation
• Travel notices
• Card reorder
• Report card lost/stolen

Yes. Once the upgrade is complete, you will be prompted to download the new app upon launching your existing app.

We may have outdated contact information for you on file. Please contact us at info@ifbbank.com to confirm and/or update your contact information with us.

Please review your contact information through the online banking platform and verify that your email address is correct.

Personal accounts can update their emails using the online banking platform. Business accounts please contact your account officer OR send a secure message through online banking.

You do not need to re-enroll in IFB’s Digital Banking; however, you will have to download the new app; IFB Mobile. Keep on the lookout for our emails with more information.

There are a few steps you will need to take to access your accounts for the first time.

Step 1: When you log in for the first time, you can use your same username. The password will be the one we informed you on the “IFB Digital Banking First Time Login” email.

Step 2: If your current Username and Password do not meet the current criteria, the system will automatically ask you to create new ones. (See requirements below.)

Username requirements

• Must be at least [six] characters long
• Must contain one letter
• Can contain letters, numbers and any of the following special characters: @$*_-=.! ~
• Cannot contain any spaces

Password requirements

• Must be between 8-32 characters
• Must contain following categories:
• At least one uppercase letter
• At least one lowercase letter
• At least one numbers
• At least one special characters
• Cannot contain any spaces
• Cannot contain the username
• Passwords are case sensitive
• Passwords do not expire
• There is no policy about password reuse

Step 3: Review and agree to the new terms and conditions.

Step 4: Select a delivery method to receive a One-Time Passcode. You can either select your phone number or your email. If this information is not available, you will need to contact us at (305) 648-8800.

Step 5: Enter your one-time passcode. You can select to register your computer and browser, allowing you to skip the one-time verification process on that device.

If you have already enrolled in online statements, once you log in to the new system, you will be able to easily access past and current statements from the navigation.

All bill pay information, including payees and payment history, will convert to the new system. You will not need to re-enter your information. Bill pay will not be available as we upgrade to the new system (refer to cut off time). For added peace of mind, you may want to print a list of your payees, including payment amounts and due dates, so you can easily verify them in the new system.

You can send payments to any individual or business in the United States—including large companies

and small companies, as well as individuals such as childcare providers or family members. Bill pay sends

payments electronically whenever possible. Business accounts will be sent a check, and consumer accounts will receive an ACH.

You cannot use bill pay to pay any company or individual with a bank account outside the United States or its territories.

Yes. Once the upgrade is complete, you will have to download the new app. You can also go to the App Store or Google Play and search IFB Mobile to download the new app.

Please click here to see all the new features.